Cooperstown Bat Company accepts no responsibility for bats damaged or broken through neglect, misuse, or in the course of practice or play. Due to the nature of wood, all wood bats used in practice or play will break eventually.
Bat Insurance Information:
One-time replacement if bat breaks, under normal usage within 30 days of delivery. Replacement does not cover bats that have been abused, altered or mistreated. Bats used in batting cages, or hit with a dimple or rubber balls are not included in warranty. Damage along the cup is a normal reaction from hitting off the cup. Flaking of grain on an ash bat is a normal consequence of hitting with an ash bat.
To request a replacement you will need to email firstname.lastname@example.org within 30 days of delivery, with invoice number, name, shipping address, and photo of damaged bat. Cooperstown Bat will issue a return shipping label for bats shipped within the Continental United States. Include this warranty card with the damaged back.
Replacement bat will be the same size, color and specs as the original bat and will ship UPS ground to the shipping address provided, within 7 business days. Expedited shipping can be purchased at the customers request.