Customer Service

  • Store Policy
  • Refunds & Returns
  • Product Damaged During Shipment
Store Policy
If you have questions regarding privacy, refunds or returns, please email us at or call our customer service line Monday through Friday, 9 am – 5 pm EST: 888-547-2415 (outside the U.S. 607-547-2415).To review our Privacy Statement, please click here.
Refunds & Returns
Non-personalized products may be returned for a refund (less shipping costs if applicable) for any reason within ten (10) days of delivery with the exception of personalized product or wood bats intended for use in play.   If you wish to return a product, all original packaging material(s) must be preserved and returned with the product.Personalized product may be returned for a replacement only in the case of an error in production by the Cooperstown Bat Company.  The Cooperstown Bat Company accepts no responsibility for customer errors such as misspellings, incorrect choice of bat type or any other error.

The Cooperstown Bat Company accepts no responsibility for bats damaged or broken through neglect, misuse or in the course of practice or play.  Due to the nature of wood, all wood bats used in practice or play will break eventually.

Product Damaged During Shipment
If a product has been damaged during shipping, please preserve all packaging material(s) and call Customer Service at 888-547-2415 (607-547-2415 outside the U.S.). The Customer Service line is open Monday through Friday, 9 am – 5 pm EST, except major holidays.