Cooperstown Bat Warranty Information:
It happens to everyone. Wooden bats break.
This purchased bat warranty provides a one-time replacement of your Custom Pro Wood Cooperstown Bat if the bat breaks under normal usage within 30 days of delivery.
Replacement does not cover bats that have been abused, altered or mistreated. Bats used in batting cages, or hit with a dimple or rubber ball are not included in this warranty. Ball marks left by dimpled or rubber balls are not the same as those left by a regular baseball or wood safe ball. Damage along the cup is a normal reaction from hitting off the cup.
To request a replacement you will need to email firstname.lastname@example.org within 30 days of delivery, with invoice number, name, shipping address, and specific photos of damaged bat.
- 1 full length photo of the bat
- 4 photos of the barrel of the bat from the handle side of the center brand to the end of the barrel. Take the first image of the engraved side. Turn the bat ¼ turn and take a photo until there are 4 photos.
- 1 photo of the location of the break
Cooperstown Bat will review the photos to determine if the break was caused by a wood defect or normal use breakage. If appropriate photos are not submitted, Cooperstown Bat will request the bat returned at your expense.
If the broken bat is determined to qualify for replacement, Cooperstown Bat will issue a return shipping label for bats shipped within the Continental United States. Include your warranty card, a copy of your receipt or order confirmation if placed on line with the damaged bat.
The replacement bat will be the same size, color and specs as the original bat and will ship USPS ground to the shipping address provided, within 7 business days. Expedited shipping can be purchased at the customers request.