Cooperstown Bat Help Center – FAQs

 

Production Time

• Most orders ship in 5 business days. If you choose a proof clock starts once proof has been approved.
• Custom color bats: up to 3 weeks.
• Turned to order bats (make your own): up to 3 weeks.
• Made to order items: shadow boxes, shelves, plaques, and flag displays: up to 4 weeks.
• Please call us at 607-547-2415 if you need it sooner and we will see how we can help.

Font Options

Designs such as baby, wedding and tournament will be done in the fonts shown in the samples. Some products allow you to choose the font you would like. View Font Options

Bat Colors

We offer a variety of color options for you to choose from. When we talk color we always talk barrel color/handle color (black/natural – black barrel and natural handle). View Color Options

Returns and Refund Policy

Products may be returned for a refund (less shipping costs if applicable) for any reason within ten (10) days of delivery, with the exception of personalized product wood bats intended for use in play. If you wish to return a product, all original packaging material(s) must be preserved and returned with the product.

Personalized product may be returned for a replacement only in the case of an error in production by the Cooperstown Bat Company. The Cooperstown Bat Company accepts no responsibility for customer errors such as misspellings, incorrect choice of bat type or any other error.

The Cooperstown Bat Company accepts no responsibility for bats damaged or broken through neglect, misuse or in the course of practice or play. Due to the nature of wood, all wood bats used in practice or play will break eventually.

Product Damaged During Shipment

If a product has been damaged during shipping, please preserve all packaging material(s) and call Customer Service at 888-547-2415 (607-547-2415 outside the U.S.). The Customer Service line is open Monday through Friday, 9-5 EST, except major holidays.

Cooperstown Bat Warranty Information:

It happens to everyone.  Wooden bats break.  This purchased bat warranty provides a one-time replacement of your Custom Pro Wood Cooperstown Bat if the bat breaks under normal usage within 30 days of delivery.

Replacement does not cover bats that have been abused, altered or mistreated. Bats used in batting cages, or hit with a dimple or rubber ball are not included in this warranty. Ball marks left by dimpled or rubber balls are not the same as those left by a regular baseball or wood safe ball.   Damage along the cup is a normal reaction from hitting off the cup.

To request a replacement you will need to email cobatco@cooperstownbat.com within 30 days of delivery, with invoice number, name, shipping address, and specific photos of damaged bat.

Photos required:

  • 1 full length photo of the bat
  • 4 photos of the barrel of the bat from the handle side of the center brand to the end of the barrel. Take the first image of the engraved side. Turn the bat ¼ turn and take a photo until there are 4 photos.
  • 1 photo of the location of the break

Cooperstown Bat will review the photos to determine if the break was caused by a wood defect or normal use breakage. If appropriate photos are not submitted, Cooperstown Bat will request the bat returned at your expense.

If the broken bat is determined to qualify for replacement, Cooperstown Bat will issue a return shipping label for bats shipped within the Continental United States. Include your warranty card, a copy of your receipt or order confirmation if placed on line with the damaged bat.

The replacement bat will be the same size, color and specs as the original bat and will ship USPS ground to the shipping address provided, within 7 business days. Expedited shipping can be purchased at the customers request.

Product Catalog

The store’s products may be browsed by clicking on the various category names. When browsing a category, product summaries are shown. To get more details on a product, select its link in the summary display. To view more products within the category, select the page selectors that appear after the product summaries.

Product Searches

Products can also be located by performing keyword searches. You can select a keyword and it will be matched against the product’s code, name, and description. This makes locating products easy when you’re not sure what category to browse in.

Shopping Cart

The shopping cart keeps track of all the products you want to order while you browse through the store. When you find an item that you are interested in, you can add it to your shopping cart by selecting the ADD link. Each time an item is added to the cart, you are shown a summary of the cart items and its subtotal. You can remove items from your cart or update the items’s attributes or quantity from the appropriate link on the shopping cart page.

Check Out

When you are satisfied with the products you want, you must checkout of the store to place your order. Select the appropriate check out link located on most pages. You will be prompted to either login to your existing customer account or create one as you checkout. Your shipping, billing, and payment info will be processed as you go through the checkout. Finally, you will be presented with a confirmation screen which allows you to review all of your order before placing it.

Payment

We accept Visa, Mastercard, American Express, Discover, and PayPal.

Orders

After completing the checkout and finalizing your order, you should receive an email confirmation and receipt of your order with the store. You will receive another email letting you know that your order was approved and is being shipped or if it was cancelled for some reason. You can always check on the status of your orders, by returning to the store, logging in to your customer account, and reviewing your orders in the accounts page.

Customer Accounts

You may check out as a guest without creating a customer account.  The benefit of creating an account the ability to track the status of your orders, review your order history, and use express checkout on subsequent visits to the store. You are always able to update your customer information at any time from the store’s account pages. If you ever forget you account password, you can have it emailed to you from the accounts page.

Shipping

Our store has multiple options for shipping orders, these are presented during the checkout on the payment page in a selectable list along with the additional cost for each method. Depending on where the shipping destination is, not all shipping options may be available for an order. These options are automatically removed from the select list. We also have a pickup at store option, which has no charge for shipping (NYS sales tax is applicable), but requires you to go to the store to pick up your order after its been approved.

Sales Tax

Sales tax may be applicable depending on the items you have ordered and the address that the order is being shipped to.  Any applicable sales tax charges will appear during the checkout process.