Change my order

If you need to change your order once it has been submitted, contact us as soon as possible.  Once production it may be too late to make a change.  After hours please email the change by replying to the order confirmation with your request.  During hours please call us at 607-547-2415.

Engraving Errors

Engraving is permanent and con not be changed once complete.  Please make sure the information is accurate when submitting or approving an engraving proof.  Orders will be completed as ordered or if an engraving proof is requested as approved. 

If the product received does not match the approved layout or if there was no layout, the order submitted; please email us a photo showing the engraving for our records and we will replace at no cost.

If the engraving was approved or the order submitted with incorrect information there will be a cost to replace.